Terms of Service

Last Updated: 2026-05-28 09:00:00

1. Who These Terms Apply To

These Terms of Service (“Terms”) govern your use of Benefaster (“Service”), operated by Solvative LLC (“we,” “us,” or “our”), a Limited Liability Company formed in Texas, United States.

This is a business-to-business (B2B) service. By accessing or using the Service, you confirm that you are acting on behalf of a business or community organization and have the authority to bind that entity to these Terms. If you do not agree, do not use the Service.

2. What the Service Does

Benefaster is a community management platform that consolidates multiple disconnected tools into a single solution. The Service includes member management, event management, donation tracking, analytics, and communications tools designed to help associations, alumni networks, and community organizations manage their members and operations more efficiently.

The Service does not modify your data in any unauthorized way. All data you input into the platform remains your property and is processed solely to provide the features and functionality described herein.

3. Beta and Early Access

The Service is currently in beta. During this period:

• Features may be incomplete, change, or be discontinued.
• We do not guarantee specific uptime levels or uninterrupted availability during beta.
• Access during beta is provided free of charge. This does not create any obligation to continue free access indefinitely.
• If we decide to discontinue the Service or introduce paid pricing, we will give you at least 30 days' written notice before those changes take effect, so you have adequate time to adjust or migrate.

4. Your Responsibilities

You are responsible for:

• Keeping your Benefaster account credentials, API tokens, and integration keys secure. Do not share them with unauthorized parties. Notify us immediately if you suspect unauthorized access.
• Ensuring that the member and organizational data you upload or manage through the Service is accurate and that you have the legal right to store and process that data.
• Maintaining valid accounts with any third-party services you connect to Benefaster. We are not responsible for failures caused by changes to those platforms.
• Ensuring that your use of the Service complies with applicable data protection laws in your jurisdiction, including GDPR and CCPA where relevant.
• Obtaining appropriate consent from your community members before collecting and processing their personal information through the Service.

5. Acceptable Use

The Service is intended for legitimate community and association management purposes. Your use must stay within this intended purpose.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws or regulations.
• Attempt to gain unauthorized access to our systems, infrastructure, or data belonging to other customers.
• Interfere with or disrupt the performance, integrity, or availability of the Service.
• Reverse engineer, decompile, or disassemble any component of the Service.
• Resell, sublicense, or commercially exploit access to the Service without our prior written consent.
• Use the Service to send unsolicited communications (spam) to community members or any other individuals.
• Upload or transmit any content that is unlawful, harmful, defamatory, or infringes on the intellectual property rights of others.

If we detect a clear and material violation of these rules, we may suspend your access. Where the violation is capable of being remedied, we will notify you first and give you 10 business days to resolve it before suspending access. In cases involving security risks or illegal activity, we may act immediately.

6. Data and Privacy

Our Privacy Policy (available at /privacy-policy) explains how we collect and handle information in connection with the Service. In summary:

• We act as a data processor. When your community members' data flows through the platform, we handle it strictly on your instructions. You (the organization) are the data controller and are responsible for having a valid legal basis to collect and process that data.
• We store your data on secure infrastructure. Your data is not shared with third parties except as described in our Privacy Policy or as required to operate the Service.
• You are responsible for compliance. You must ensure your data collection and retention practices comply with applicable data protection, industry, and regulatory requirements.

These data and privacy obligations apply both during the term of these Terms and after termination, until all customer data has been deleted in accordance with our Privacy Policy.

7. Confidentiality

Each party may receive information from the other that is confidential or commercially sensitive, including account credentials, integration settings, organizational data, and business processes (“Confidential Information”).

Each party agrees to:

• Keep the other party's Confidential Information strictly confidential.
• Use it only to the extent necessary to operate or use the Service.
• Not disclose it to any third party without prior written consent, except to employees or contractors who need it to perform their role and are bound by equivalent confidentiality obligations.

This obligation does not apply to information that is or becomes publicly known through no fault of the receiving party, or that is required to be disclosed by law or valid legal process. In such cases, the receiving party will, where permitted, give prompt notice to allow the disclosing party to seek protection.

8. Intellectual Property

All software, designs, features, and documentation comprising the Service are owned by Solvative and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal organizational purposes only.

You retain full ownership of your organizational data and community member information at all times. We acquire no rights to your data beyond what is necessary to operate the Service.

9. Third-Party Integrations

The Service may integrate with third-party platforms including payment processors, email service providers, and CRM tools. Your use of those integrations is governed by the respective terms of service and privacy policies of those platforms. We are not responsible for:

• Downtime, API changes, or deprecations by third-party platforms that affect the Service.
• How third-party platforms handle, store, or process data once it has been delivered to them.
• Any fees, charges, or policy changes imposed by third-party platforms.
• Service disruptions caused by changes to third-party APIs or authentication systems.

If a third-party integration makes changes that materially affect how the Service operates, we will notify you as promptly as possible and work to restore full functionality.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available.” We do not make any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Service will be error-free or uninterrupted under all conditions. We will make commercially reasonable efforts to maintain reliability and notify you of known issues promptly.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Solvative will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such losses.

Our total aggregate liability to you for any claims arising under these Terms will not exceed the greater of (a) the total fees you paid to us in the six months before the claim arose, or (b) USD $500. This cap does not apply to liability for gross negligence, willful misconduct, or breach of confidentiality obligations.

12. Suspension and Termination

You may stop using the Service at any time. To formally close your account and request deletion of your data, contact us at legal@solvative.com. We will confirm receipt and complete account deletion within 30 days.

We may suspend or terminate your access if:

• You commit a material breach of these Terms and fail to remedy it within 10 business days of written notice from us.
• Continued access poses an immediate security or legal risk, in which case we may act immediately and notify you as soon as practicable.
• We discontinue the Service, with at least 30 days' advance written notice.

On termination, your right to use the Service ends. We will delete your account data within 30 days of termination. Sections 6, 7, 8, 10, 11, and 13 survive termination.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the revised Terms on this page with an updated effective date.
• Notify you by email at least 14 days before the changes take effect.

If you do not agree with the revised Terms, you should stop using the Service before the new Terms take effect. Continuing to use the Service after that date means you accept the updated Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law rules.

If a dispute arises, both parties agree to first attempt resolution through good-faith negotiation for at least 30 days before initiating formal proceedings. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Dallas, Texas, United States.

15. Contact Us

If you have questions about these Terms or the Service, please contact us:

Solvative LLC
Email: contact@solvative.com
Legal: legal@solvative.com
Website: solvative.com